Welcome to Faithox. These Terms of Service ("Terms") govern your access to and use of the Faithox review management platform, widget APIs, and associated services (collectively, the "Service"). By integrating the Service into your Shopify store or custom e-commerce website, you agree to be bound by these Terms.
Faithox is a B2B2C Software-as-a-Service (SaaS) platform that provides highly secure, verified customer review infrastructure. We automatically trigger review requests based on verified purchase webhooks (via Shopify or custom coded websites) and display authentic feedback via embedded web widgets.
read_products, read_orders) required to process transactions and
trigger review emails.
Faithox retains all ownership, copyrights, and intellectual property rights to the widget architecture, backend systems, database schemas, and platform design. You, the merchant, retain complete ownership of your store's data, your branding, and your customers' information. By using the Service, you grant Faithox a limited, non-exclusive license to process and display this data solely for the purpose of rendering the review widget on your storefront.
To maintain the integrity of our trust infrastructure, you agree not to:
Faithox is provided on an "as is" and "as available" basis. While our infrastructure is built for high availability, we do not guarantee 100% uninterrupted service. Faithox shall not be held liable for any direct, indirect, or consequential damages, including lost revenue or profits, resulting from widget downtime, third-party webhook failures, or integration errors.
We reserve the right to suspend or terminate your account if you violate our Acceptable Use Policy or attempt to manipulate consumer trust metrics. Upon uninstallation of the Faithox Shopify app (or explicit account deletion for custom sites), Faithox initiates an automated cascade protocol to permanently wipe your store configurations, products, and associated reviews from our databases in compliance with data privacy regulations.
Legal Inquiries: Contact our legal team at faithoxweb@gmail.com.
At Faithox ("we", "our"), transparency and data security are our foundational principles. This Privacy Policy outlines how we collect, process, and protect data for Merchants (Data Controllers) utilizing our platform, and for Shoppers (Data Subjects) interacting with our review system.
Faithox operates as a Data Processor. We only process personal data on behalf of our client Merchants (the Data Controllers) strictly for the purpose of verifying purchases, requesting reviews, and displaying those reviews securely.
We collect your store domain, email address, Shopify OAuth tokens, and custom coded website webhook secrets to authenticate your business and securely operate the service.
When an order is successfully processed via Shopify or a custom coded website, we temporarily process the buyer's email address to generate a secure, cryptographic, one-time-use review token. If a review is submitted, we collect the reviewer's provided name, star rating, written comment, and optionally uploaded product photos (stored securely in our cloud buckets).
Strict Privacy Guarantee: Faithox does not sell, rent, or trade Merchant or Shopper data to advertisers, data brokers, or any third parties.
To provide high-availability service, Faithox utilizes industry-leading sub-processors:
Faithox fully complies with global privacy standards, including GDPR and Shopify's strict data protection requirements. We process mandatory compliance webhooks instantly:
customers/redact:
If a shopper requests data deletion via the Merchant, we immediately redact their PII from our
review database.
shop/redact & app/uninstalled:
If a Merchant uninstalls Faithox or closes their store, an automated cascade wipe removes the
store profile, all product listings, and all associated consumer reviews permanently from our
servers.
The Faithox widget is designed for performance and privacy. We do not inject cross-site tracking cookies, advertising pixels, or analytics trackers into the Merchant's storefront. Any session tokens utilized are strictly functional to ensure secure review submissions.
Privacy Concerns: For data deletion requests or privacy questions, contact our Data Protection Officer at faithoxweb@gmail.com.
Faithox is built on the promise of absolute transparency. We provide a fortified ecosystem designed to bridge the gap between businesses and consumers securely. To maintain this trust, all interactions on our platform are governed by strict moderation protocols.
Unlike open review platforms, Faithox mechanically prevents fabricated reviews. A review can
only be submitted using a unique, cryptographically secure token. These tokens are
generated exclusively by our backend systems after catching a verified orders/paid
webhook from Shopify or a custom coded website webhook. Once a review is
submitted, the token is permanently invalidated, ensuring zero spam or duplicate entries.
While we champion free speech and honest consumer feedback, reviews must remain relevant and safe. Faithox reserves the right to remove reviews that violate the following standards:
Consumers may upload images alongside their reviews. All imagery must be relevant to the product. Uploads containing explicit, illegal, copyrighted (without permission), or inappropriate visual content will be deleted immediately from our storage buckets, and the associated review may be revoked.
Merchants using Faithox have access to a live dashboard where they can track analytics and manage their reputation.
Faithox acts as the neutral arbiter of trust. We utilize a combination of automated scanning and manual review reports to enforce this policy. Faithox retains the final, non-negotiable authority to determine if content violates these guidelines and to take appropriate action, including content removal or merchant account suspension.
Report Abuse: To report a review that violates these guidelines, contact faithoxweb@gmail.com.